Minister Lebouthillier announces improvements at the CRA to better serve small and medium businesses

Today, the Honourable Diane Lebouthillier, Minister of National Revenue, unveiled the CRA’s actions for the next two years to make its services for small and medium businesses more helpful and easier to use. The Report on the Canada Revenue Agency’s 2016 Serving You Better consultations with small and medium businesses contains concrete commitments based on feedback shared by small and medium businesses and chartered professional accountants in fall 2016.

The CRA’s 2017-2019 Serving You Better action plan contains over 50 action items that will improve services for small and medium businesses. Here are the top ten service improvements for businesses. They will allow businesses to do the following:

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Harper Government helps small and medium businesses "get it right from the start"

The Honourable Kerry-Lynne D. Findlay, P.C., Q.C., M.P., Minister of National Revenue, today highlighted pilot projects to help small and medium enterprise (SME) compliance. The Liaison Officer Initiative (LOI) focuses on providing in-person support to businesses as their operations grow. The CRA initially launched two LOI pilot projects in March 2014, one in Ontario, and the other in Quebec. The LOI is based on a “right from the start” approach which allows the CRA to address non-compliance in a more efficient and effective way by focusing on educating, informing and supporting small and medium businesses.

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Notice - Heartbleed bug vulnerability

The CRA has put in place measures to support and protect the individuals affected by the recent criminal breach of the CRA’s systems as a result of the Heartbleed vulnerability. All affected individuals were sent a registered letter that provides them with information on the breach and on measures to support them.

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